Help & Support

File a claim

Select a product below to see how to file a claim

  • Filing a Protection Plans claim

    1. Call us toll-free at 1-855-792-2355 (within 30 days of the covered damage occurring) to speak with a service representative. If you like, visit MyBubble before you call to make sure you’re fully prepped to file your claim.
    2. Provide the rep with the details of your claim – they’ll let you know if any further info or documentation is needed. If your claim is approved, they'll arrange for applicable repair or replacement.
    3. Pay your deductible, sit tight and let our speedy claims process do its thing! If you're filing for an appliance, there's no deductible payment necessary.
    4. If your phone or tablet needs replacing, we'll send you a replacement device within one business day, along with a pre-paid shipping container so you can send your broken device to us. If your device needs repairs, we'll send you a pre-paid shipping container within one business day so you can mail it to us to be fixed. If in-home service is required for a larger device, we'll contact you within one business day to schedule a service appointment that is convenient for you.

    Please note that, where applicable, if you fail to send your damaged device to us within 30 days, you will be charged up to the full retail amount for the replacement device and you won't be able to make any more claims on your Protection Plan.

  • Filing a Travel Insurance claim

    1. Log into MyBubble and select your Travel Insurance plan. Click “File a Claim”. Select the appropriate claim form from the list. They have been organized by type of claim.
    2. Print and fill out the claim form completely. Make sure you sign the form. To ensure the quickest processing of your claim, read the instructions on the first page of your claim form and note the required documentation that you need to include.
    3. Scan and email claim form along with supporting documentation to (claims@travel.protectyourbubble.com) or fax to 1-443-279-2901. If you would prefer to mail your forms, send to:
      Protect Your Bubble
      11350 McCormick Road
      Suite 102
      Hunt Valley, MD 21031
    4. For questions during the claims process, please contact us at 1-855-792-8747.
  • Filing a Flight Insurance claim

    1. Log into MyBubble and select your Flight Insurance plan. Click “File a Claim”. Select the appropriate claim form from the list. They have been organized by type of claim.
    2. Print and fill out the claim form completely. Make sure you sign the form. To ensure the quickest processing of your claim, read the instructions on the first page of your claim form and note the required documentation that you need to include.
    3. Scan and email claim form along with supporting documentation to (claims@travel.protectyourbubble.com) or fax to 1-443-279-2901. If you would prefer to mail your forms, send to:
      Protect Your Bubble
      11350 McCormick Road
      Suite 102
      Hunt Valley, MD 21031
    4. For questions during the claims process, please contact us at 1-855-792-8747.