Protect your bubble.com
United States

Help & Support

Making a claim

We've tried to make filing a claim as quick and simple as possible.

Choose your product below and review the step-by-step instructions.

Filing a Protection Plans claim:


Take these steps to move through the claims process:

  1. Call us toll-free at 1-855-792-2355 (within 30 days of the covered damage occurring) to speak with a service representative. If you like, visit MyBubble before you call to make sure you’re fully prepped to file your claim.
  2. Provide the rep with the details of your claim – they’ll let you know if any further info or documentation is needed. If your claim is approved, they'll arrange for applicable repair or replacement.
  3. Pay your deductible, sit tight and let our speedy claims process do its thing! If you're filing for an appliance, there's no deductible payment necessary.
  4. If your phone or tablet needs replacing, we'll send you a replacement device within one business day, along with a pre-paid shipping container so you can send your broken device to us. If your device needs repairs, we'll send you a pre-paid shipping container within one business day so you can mail it to us to be fixed. If in-home service is required for a larger device, we'll contact you within one business day to schedule a service appointment that is convenient for you.

Please note that, where applicable, if you fail to send your damaged device to us within 15 days, you will be charged up to the full retail amount for the replacement device and you won't be able to make any more claims on your Protection Plan.

 

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All insurance products are offered by The Signal, L.P. The Signal, L.P. is a licensed Insurance agency appointed by American Bankers Insurance Company of Florida and American Security Insurance Company. American Bankers Insurance Company of Florida and American Security Insurance Company are Assurant, Inc. companies licensed to offer insurance products. Protect Your Bubble, the Protect Your Bubble logo, Bubble and Squeak and other Protect Your Bubble trademarks, service marks, graphics and logos used in connection with this website are trademarks of Assurant, Inc. in the United States.