Help & Support

Mobile Gadgets

Filing a Gadget Claim

Protect Your Bubble understands how critical your device is so we have tried to make filing a claim as simple as possible.

If you need to make a claim, follow these simple steps: 

1. Call 1-855-PYB-CELL.  Have your policy details, proof of purchase (if not already submitted), and a credit card ready so you can move through the claims process as quickly as possible. 

2. If necessary, you may need to submit claims documentation as instructed and sent to you by your claims representative.  After your call, you can can submit these forms in a scanned email (customersupport@mobile.protectyourbubble.com) or fax to 1-866-450-4080. 

3. Pay the deductible for your approved claim, and your replacement phone is on its way.

The entire claims process is that simple. Why? Because we know you have more important things to get back to.

After your claim is filed, here’s what you can expect:

• Protect Your Bubble will ship your replacement device to you for next day delivery if your claim was approved by 8:00 pm. 
• Your replacement device will come with a pre-printed label to ship us your broken device.  Just package it up and place it in your mailbox.
• If you have a mechanical breakdown or accidental damage claim, you must return the broken device to Protect Your Bubble within 15 business days to avoid any additional charges to your credit card (full replacement cost of your device).