Insurance Products

FAQ

Frequently asked questions

Click on a product below to read the FAQs

General Questions

QWhat is an Electronics & Appliances Extended Warranty?


A. Your home appliances and electronics are often long-term investments, and can be very expensive and inconvenient to repair. Our extended warranties for electronics and appliances are an affordable and easy way to protect your home electronics and appliances, from your refrigerator and oven to your television and toaster. We go beyond the traditional manufacturer's warranty and can even cover accidental damage for certain products, if purchased as an additional benefit. 

QAren't my products already covered under my manufacturer’s warranty?


A. In most instances, your products are covered under your manufacturer's original warranty for a period of 12 months. However, these warranties don't cover accidental damage – like drops and spills – or provide other extras like power surge protection. Plus, once your manufacturer's warranty runs out, you're not protected against problems like mechanical or electrical failures that occur during normal use. With our policy, you can stay protected for all of these issues for up to five years (depending on the product you're insuring).

We'll refer you to your maufacturer for items they cover as long as their warranty is still in effect. You'll be protected against items they don't cover 14 days after you purchase an extended warranty with us. Get started with a quote now. 

QAren't my products already covered by my homeowner's or renter's insurance?


A. Homeowner's insurance policies are another way to go. However, a homeowner's insurance policy would only cover losses due to fire, theft or wind damage. Drops, spills and other events likely wouldn't be covered, and in most cases a deductible of $250+ (depending on your particular policy) may be required. The typical claims process for a homeowner's policy may not be ideal, either. 

QWhat are my payment options?


A. We accept payments on a monthly or annual basis. Payments may be made by credit card (VISA, MasterCard, American Express and Discover) or debit card.  

QWhat is MyBubble?


A. MyBubble is our online account management portal for contract holders. In MyBubble, you can:

  • View your warranty details
  • Change your personal information – your password, postal address and phone number
  • Learn how to file a claim

To get started, simply register your account with the exact details you used to originally buy your warranty. To access MyBubble on return visits, simply use the "My Account" link in the top right-hand corner of our homepage to log in.

Contract

QHow much does coverage cost?


A. The cost of your extended warranty depends on the type of product you are covering and its value. Start the quick and easy quote process for more specific information concerning the cost of covering your home gadgets.

QWhich of my electronics and appliances can I protect?


A. Your extended warranty will cover home appliances (refrigerators, ovens, washers, dryers), televisions, computers, laptops, gaming systems, cameras, camcorders and more! For a complete list of products you can protect with us, start the quote process and use the dropdown list to select the products you want to protect.   

QI have multiple items I want to protect. Can I cover all of them?


A. Yes!  If you have multiple products to protect, you'll receive 10% off each additional policy with each product you add. Start the quote process by clicking here.

QIs there an age restriction on the products I can cover?


A. Yes – in order to protect an item, it must have been purchased as new within the past 365 days.

QCan I buy an extended warranty for my refurbished products?


A. No – your product must have been purchased as new within the past 365 days to qualify for coverage. 

QWhere can I view my extended warranty?


A. You can always view your contract online by logging in to MyBubble, selecting your contract at the bottom of the page and selecting "View My Contract".

QHow long will my device be covered?


A. The maximum coverage period ranges from one year to five years. The specific coverage period depends on the product. We provide you with a range of coverage options to give you the flexibility to choose what makes sense for you – explore your options by getting a quote.

QIf I buy a new product, can I add it to my current policy?


A. No – when you purchase new a electronic device or appliance, you'll need to purchase a separate plan. If your new product is replacing your old product, make sure to cancel your old plan. Don’t forget – you'll save 10% with every product you add.  

QDo you have a lemon policy?


A. Yes – during the coverage term of your extended warranty, if a component fails three times and the product requires a fourth repair, as determined by us, we will issue a replacement product as outlined in the replacement provision.  Product failures during the manufacturer’s warranty or during a coverage term outside of the extended warranty do not count toward the no-lemon guarantee.  

QAm I allowed to transfer my extended warranty to another person?


A. Yes. You can transfer your extended warranty to another owner at any time by notifying us in writing or contacting us at 855-PYB-HOME (855-792-4663). You must include your service plan number, date of transfer to new ownership and the new owner’s name, complete address and telephone number.

QCan I cancel my extended warranty?


A. Yes.  You can cancel your coverage at any time and receive a refund as applicable. For example, if you buy a two-year extended warranty and cancel after the first year of coverage, you may be entitled up to half of your extended warranty purchase price (minus any administration, claim-related or other processing fees). If you cancel your coverage within the first 30 days, and no claims have been paid, we will refund your entire extended warranty cost.

For monthly paid plans, you can cancel any time. You'll receive coverage through the end of your most recent billing cycle. After the end of your most recent billing cycle, all subsequent billing and coverage will end.

QHow do I cancel my extended warranty?


A. It's easy to cancel your contract:

  1. Log in to MyBubble, select your contract and select "Cancel My Policy".
  2. Email us at cancels@home.protectyourbubble.com – please include your name, address and policy number.  

Coverage

QWhat do your Electronics & Appliances Extended Warranties cover?


A. Our extended warranties cover mechanical or electrical failures that occur during normal use. These plans protect you in the event of mechanical breakdown after the manufacturer’s warranty ends. Our extended warranties also include protection from accidental damage (including liquid damage and drops) if purchased for laptops, netbooks, digital cameras, camcorders and gaming systems. 

QOnce I've purchased my plan, when does my coverage begin?


A. There is a 14-day waiting period on your extended warranty before coverage begins on your item. In other words, once you've purchased your plan, your product isn't covered until 14 days after the effective date. If anything happens to your product within this timeframe, you won't be covered.

This policy helps to protect us against insurance fraud, and helps us keep prices low for our customers. 

QWhat isn't covered?


A. We don't cover refurbished products and products originally purchased more than 365 days ago. You can find a full listing of the exclusions by clicking on the "Sample Plan" link on the right-hand side of the Electronics & Appliances page

QAm I covered for drops and spills?


A. Yes – protections is included for some products, such as laptops, netbooks, gaming devices, digital cameras and camcorders, if purchased as an additional benefit. 

QWill you cover my batteries?


A. Yes – we'll replace your defective or worn batteries (that are easily accessible) one time during the term of your extended warranty. Batteries that cannot be accessed without removing framing or other product parts are not covered.  

QDo you cover food loss if my refrigerator breaks?


A. Yes. You'll be reimbursed for food losses resulting from a covered failure (such as a "no-cool" event) of your refrigerator or freezer up to $250 per appliance over the term of your service plan. We will not cover your food loss due to a loss of power.  

QAre cosmetic damages covered?

A. No – cosmetic damages aren't covered. 

QIf I bought my item on sale, will I still be reimbiursed for its full value?


A. Yes – if we determine the need to reimburse you for the cost of your device, it will be for the full current retail value at the time of fulfillment. 

Making a Claim

QIf my item is replaced or if I receive a cash settlement or gift card, what happens to my extended warranty?


A. If we replace your product, or if we issue you a gift card or cash settlement, your policy is considered fulfilled in its entirety. All we ask is that you remember us (fondly!) the next time you buy another home appliance or electronic item.

QHow do I file a claim?


A. Assuming your claim incident did not occur within the first 14 days after your contract effective date, filing a claim with us is a simple two-step process:

  1. Call us toll-free at 855-PYB-HOME (855-792-4663) and a Customer Support Representative (here in the US!) will handle your claim and answer any questions.
  2. Once your claim is approved, your claim will be fulfilled using one of the following three options.
    1. In-home service – we'll provide you with in-home service for your covered item by scheduling and performing all necessary repairs at your residence
    2. Depot repair – we'll provide a prepaid shipping label so you can send us your damaged product for repairs; we'll return your product promptly once all repairs are completed
    3. Replacement – in some cases, we may replace your product with a comparable product, cash settlement, or gift card

QCan you give me more information about in-home service?


A. We'll work with you to set up a convenient appointment with a qualified technician (chosen from our country-wide network) that will provide in-home service to repair your product. An adult of legal age must be present at the location where the in-home service will be performed.

QCan you give me more information about depot repair?


A. We'll provide you with a prepaid shipping label so you can ship your product to our authorized repair facility. Once your repairs have been completed, the facility will promptly return your product. 

QDo you cover the shipping costs for depot repair?


A. Yes – if your item needs repairs, we'll supply you with a prepaid shipping label to send it to our facility, so you don't have to worry about shipping charges. 

QCan you give me more information about replacement?


A. Based on the nature of your claim, we may replace your product with a similar product, cash settlement or gift card based on the price of a replacement product of similar features and functionality (not exceeding the original retail cost of the product).

In some circumstances, we may ship a replacement product to your home along with instructions and a prepaid postage label so you can send your original, broken product to us.

QDo I have to provide proof of purchase?


A. Yes, you should keep a copy of your contract and the sales receipt for the covered product – you may be required to provide these documents to obtain service in certain, limited circumstances.     

QDo I have to pay a deductible?


A. No.  There is no deductible required when filing a claim.

QCan I claim as soon as I purchase my policy?


A. No – there is a 14-day waiting period from the time you purchase your warranty until you can file a claim. 

This policy helps to protect us against insurance fraud, and helps us keep prices down for our customers. 

QHow can I check on the status of my claim?


A. To check on the status of your claim, call us toll-free at 855-PYB-HOME (855-792-4663). We're right here in the US and are available to answer any of your claims questions 24/7.

QHow can I file a claim on my Home Gadget Extended Warranty?

Filing a Home Gadget Extended Warranty claim:


1 – Call toll free 1-855-792-4663 and we will assist you through the claims process.

2 – We'll use any one of the three services below depending on which item you're filing a claim for:

  • In-home service: We will provide you with in-home service for your covered item by scheduling and performing all necessary repairs at your residence.
  • Depot repair: We will provide a prepaid label aso you can send us your damaged product.  We will return your product promptly once we complete all repairs.
  • Replacement: In some cases, we may replace your product with a comparable product, cash settlement, or gift card.

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All insurance products are offered by The Signal, L.P. The Signal, L.P. is a licensed Insurance agency appointed by American Bankers Insurance Company of Florida and American Security Insurance Company. American Bankers Insurance Company of Florida and American Security Insurance Company are Assurant, Inc. companies licensed to offer insurance products. Protect Your Bubble, the Protect Your Bubble logo, Bubble and Squeak and other Protect Your Bubble trademarks, service marks, graphics and logos used in connection with this website are trademarks of Assurant, Inc. in the United States.