Filing a Gadget Claim

Protect Your Bubble understands how critical your device is so we have tried to make filing a claim as simple as possible.

If you need to make a claim, follow these simple steps: 

1. Call 1-855-PYB-CELL.  Have your policy details, proof of purchase, and a credit card ready so you can move through the claims process as quickly as possible. 

2. If necessary, you may need to submit claims documentation as instructed and sent to you by your claims representative.  After your call, you can can submit these forms in a scanned email (customersupport@mobile.protectyourbubble.com) or fax to 1-866-450-4080. 

3. Pay the deductible for your approved claim, and your replacement phone is on its way.

The entire claims process is that simple. Why? Because we know you have more important things to get back to.

After your claim is filed, here’s what you can expect:

• Protect Your Bubble will ship your replacement device free of charge. 
• Your replacement device will come with a pre-printed label to ship us your broken device.  Just package it up and place it in your mailbox.
• If you have a mechanical breakdown or accidental damage claim, you must return the broken device to Protect Your Bubble within 15 business days to avoid any additional charges to your credit card (full replacement cost of your device). 

Mobile gadget insurance is an affordable way to insure your mobile phones and tablets against everyday dangers.  Our comprehensive protection program includes

• Accidental damage (including drops or spills)
• Loss
• Theft or burglary - protecting your device from thieves
• Mechanical breakdown, covering you for mechanical failure after your manufacturer's warranty expires
• Credit monitoring that lets you keep an eye on your credit for 3 months following a lost or stolen claim

Gadgets go with you everywhere – and that means they can break, get wet, get lost, get dropped – and even get stolen.  Our mobile gadget insurance gives you the peace of mind of knowing that if the worst happens and you’re left without your gadget, we’ll be there to replace or repair it.

Our coverage helps protect your phones and tablets in the event of accidental damage, loss, disappearance, mechanical breakdown (outside your manufacturer’s warranty), theft, robbery, burglary, cracked screen and liquid damage.  Our coverage also includes lock/wipe/locate and credit monitoring services.

Your cost will depend on the type of device you are insuring.  Start the quick and easy quote process for more specific information concerning your cost.

You can insure your smart phones, mobile phones, and tablets. For a complete list of eligible devices, start the quick quote process for Mobile Gadget. If you don’t see your device listed, email us at customerfeedback@protectyourbubble.com. 

Yes!  If you have multiple gadgets to insure, you will receive a 10% discount on each additional device you add. 

Yes. Your insured device is covered anywhere in the world. However, approved claims will only be settled in the United States, it’s territories and possessions, and the District of Columbia.

Yes. For phones and tablets, you must have purchased your device as new within the past 12 months.

Yes, we’ll cover your refurbished device if it was purchased in the past 6 months.

You’ll find a list of exclusions with each policy that you’ll need to be familiar with. For specific exclusions for each state, click on "view sample policy", select your state and then read through the policy exclusions. If you have any questions about what is or isn’t covered, just call 855-PYB-CELL.

We accept monthly or annual payments made by debit or credit card (VISA, MasterCard, American Express and Discover).

It’s a safety measure for us against fraudsters who buy a policy with the intention of making a false claim. By doing this we can help keep your premiums down.

You can always view your policy online by logging into MyBubble, scrolling down to the bottom and clicking on "view policy".

There is a maximum of 2 years coverage on each device you’ve purchased coverage for.

No, you’ll need to purchase a separate policy.  If your new device is replacing your old device, make sure you cancel your old policy.  But don’t forget, you’ll save 10% if you’re adding an additional policy for a new device.

Your policy states that you’re eligible for a maximum of 2 approved claims in a
12-month period.  Once you’ve filed your second claim within that 12-month period, no further claims will be approved until after the 12-month period has expired.

Yes. Before we can approve your claim, you’ll need to pay a deductible.

• Claims for basic mobile phones, tablets, and laptops under $1000 are subject to a $75 non-refundable deductible per approved claim.
• Claims for smart phones and laptops over $1000 are subject to a $100 non-refundable deductible per approved claim.
• Claims for iPhones are subject to a $120 non-refundable deductible per approved claim.

Yes, in order to be approved a claim you’ll have to provide proof of purchase which should include the purchase date, make, model, device identifier and price.

Please note that your policy has a 14 day waiting period before coverage on your device begins - if the incident occurred within the first 14 days of purchasing your policy, your claim will not be approved.  

1. To file a claim, contact 855-PYB-CELL and a Customer Support Representative will help you get started.
2. If you’ve not done so already, you’ll be asked to provide proof of purchase when you claim.
3. You’ll also be asked to pay your deductible before your claim is approved.
4. You must file your claim within 30 days after the date of loss.
5. If your device was stolen, you must report the theft to the police and get a police report.
6. Report your lost or stolen phone to your wireless carrier as soon as possible to protect yourself against unauthorized loss.

Yes.  You can cancel your coverage at any time without penalty and receive a refund of any applicable unearned premium. If you cancel your coverage within the first 30 days, and no claims have been filed, we’ll refund your entire premium.

1. Log into MyBubble, select your policy and then select ‘cancel my policy’
2. Email us at customersupport@mobile.protectyourbubble.com – remember to include your name, address and policy number.
3. Call 855-PYB-HELP

For all your insured devices, we’ll give you access to a credit monitoring service so you can check any activity for 3 months following the loss or theft of your device.  This fraud-prevention service scans your credit file daily to see if key information has changed, or if new data has been added. If we detect a significant change on your report we’ll alert you by email. That way, you can review the change to check if it is fraudulent.

Generally speaking, credit card benefits provide protection against mechanical breakdown by extending the original manufacturer’s warranty by one year. That’s OK – but not if your claim is for loss, theft, or an accident. Home owner’s insurance policies are another option – however, they only cover losses within the home due to a ‘standard’ peril. Typically, that includes fire, theft, or wind damage. In most cases the policy won’t cover anything else and you’d have to pay a deductible of $250+ depending on your particular policy.

Being independent means we’re able to give you a lot more than the warranties from device manufacturers or other providers. Just compare what coverage we offer for loss and theft against a traditional manufacturer’s warranty.

We need to make it very clear that your device is not insured until 14 days after the effective date when you purchased your policy. That means if anything happens to your device within this time, you won’t be covered.

Let’s hope it doesn’t, but your iPhone could have a mechanical breakdown, get stolen, lost, or you might even drop it in the pool! Over 70% of our claims are down to theft, loss, and disappearance which is why we cover your phone for all those claims - plus accidental damage from drops, spills, and screen cracks.

Once your claim has been approved, we’ll overnight your replacement device.  As long as your claim has been approved before 8PM EST, you should have your replacement the next day.

We pride ourselves in providing good, easy to use and affordable iPhone insurance. That’s why we pay claims for things that most others don’t even cover – like loss, theft and accidental damage from drops and spills. It also doesn’t hurt that we’ve been in the business since 2008 in the UK – we’ve even won What Mobile Awards’ prestigious ‘Best UK Insurance Provider’ in 2012

Yes, it’s covered for mechanical and electrical failure under its warranty for a limited period of time.  But here at Protect your Bubble we also cover accidental damage, theft, and loss. And for mechanical or electrical breakdown, we’ll cover your device after the manufacturer’s warranty expires.

We’ll do everything we can to replace your phone with the exact same model. However, your device may be repaired, or replaced with new or refurbished equipment or a different model than the original.  Also, we can’t guarantee an exact color match.