About Duy Vu

Duy is the Technology Editor at Protect Your Bubble. Follow Duy on Google for more insights into the tech and digital world.

A Peek into the Life of a Customer Service Advocate – Pt. 2

customer service advocate

Interview with Nicole (Nikki) Ibsen, Customer Service Advocate (not pictured)


Customer service representatives are more than claims handlers and insurance information providers. Insurance claim representatives are professional life savers and the 911 operators of destroyed devices and human devastation. In the words of Nicole (Nikki) Ibsen, a customer service advocate for Protect Your Bubble, reps are self-proclaimed “personal technology grief counselors” who respond to claims that range from “pretty ridiculous” to “absolutely haywire.”


Here is Pt. 2 of some of the most interesting claims we have received.  Click here for Pt. 1


1. A Moment of Grossness

We’ve all heard the story of a dropped phone in the toilet. But have you heard the one about the woman who dropped it into a full diaper?


One customer was left with no choice but to call PYB after she dropped her phone into a dirty diaper. “That one was pretty bad, and she was pretty disgusted too,” says Nikki, “but she didn’t know how else to go about it. It was just a ‘let’s share the grossness moment.’”


Lesson: Don’t have kids.

baby in diaper

Babies and smartphones don't mix


2. One-Handed Slip-Up

The lack of filter during these calls, and willingness to be quite explicit, adds to the hilarity of interacting with customers. Nikki shares how one woman was using both her phone and tablet in the bathroom to provide a little mood music while watching adult content and taking a bath. “She was crying on the phone when she told me she let it slip into the bathtub when she was using it one-handedly,” says Nikki.


Lesson: Tablets are not an aquatic accessory for any type of extra-curricular activity.

tablet bathtub

Water and electronics don't work well together; tablets are no exception


3. Customer Service First & Foremost: Tears of Resolution

From an awkward mechanical malfunction and heartwarming anecdote to a relationship disaster and humiliating mishap, the reasons behind filing a claim can put a representative on quite an emotional, mental and problem-solving roller coaster. But the ride is truly rewarding, especially for Nikki.


From the customer service side, Nikki empathizes. “There are always people crying,” she says. “Pretty much anybody will be able to cry, whether they’re frustrated and want to try to get something or they’re just having a really hard time in life. It’s really hard to hear on the phone that their sister’s in the hospital, their dog just died, and now their phone, of all things, is broken.”


Nikki just wants to help. She wants to be able to do something and given the opportunity, the customer with the broken device is usually so grateful. Keep in mind, not every claim can be resolved, which is Nikki’s biggest struggle. “It’s heartbreaking,” she says, when someone may be deserving, but the claim isn’t in line with the policy terms and conditions.

emotional help

Helping others can be an emotional journey


What’s Most Important: Protecting Your Lifestyle

The goal of PYB is to protect your lifestyle and help customers achieve the most successful outcome. “Have documentation,” advises Nikki. Identify the documentation from when you first signed up for the policy and be willing to answer questions. Also, listen to the representatives and understand the reasons behind the questions we ask. Lastly, keep things in perspective. Losing or breaking a device may feel like the end of the world, but it will get resolved, starting with excellent cooperation and our helpful expertise!


Nikki sums up her professional experiences best by saying, “I think the one thing that people need to realize is that we basically get a glimpse into human day-to-day life and how humans react when something small feels out of proportion. It’s so enlightening.”



  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

A Peek into the Life of a Customer Service Advocate – Pt. 1

Customer Service Representative


Interview with Nicole (Nikki) Ibsen, Customer Service Advocate (not pictured)


Customer service representatives are more than claims handlers and insurance information providers. Insurance claim representatives are professional life savers and the 911 operators of destroyed devices and human devastation. In the words of Nicole (Nikki) Ibsen, a customer service advocate for Protect Your Bubble, reps are self-proclaimed “personal technology grief counselors” who respond to claims that range from “pretty ridiculous” to “absolutely haywire.”


Here are some of the most interesting claims we have received.


1. Mechanical Malfunction

A customer called in to say his phone wouldn’t run, which doesn’t sound completely absurd at first. “He took it to his carrier and the carrier replied, ‘it’s not working because you have too much adult material saved on here,” shares Nikki. Because the breakdown was outside the manufacturer’s warranty and wouldn’t be covered, the customer was left with no choice but to file a claim. Protect Your Bubble covered the claim because the damage was reported as a “mechanical breakdown” causing a “mechanical malfunction.”


Lesson: Phones are not designed to be overloaded as a pornography repository.

phone malware

2. Up in Flames

You’d think the first thing a person would worry about when their house is on fire is precious heirlooms, invaluable photographs, the family pet or even a newborn baby. But for a couple PYB customers, their phone was their biggest, number one concern.


Caller: “I need to file a claim because my phone is in my house, and my house is on fire.”


PYB: “Can you call us back? You have 30 days to file a claim. Perhaps, get the fire situation sorted.”


Lesson: When your house is on fire, first call the fire department to save your life, not your insurance agency to save your phone.

house on fire

3. Lost & Found

Happy and positive stories are somewhat few and far between, explains Nikki. People who call to report their lost, broken or damaged phone are already frustrated and distressed. But one of the best heartwarming stories Nikki’s ever encountered was when she received a call from a woman who had filed a claim about a missing iPad two days previously.


“I need to cancel my claim,” she said. For data collection purposes, Nikki asked why.


“Well, it’s this guy. He found my iPad and posted a picture of it on Craigslist. One of my friends saw it, and she sent it to me on Facebook right away. I contacted him, and I got it back. It saved my life, I swear, because I got that from my daughter at Christmas, and it would have broken my heart if I had to tell her I lost it. He was the most wonderful human ever.”


Lesson: Believe in the goodness of people, always.

christmas miracle

4. Chew Toys

Nikki has heard more times than she can count, “my dog loves chewing on things, and not just her chew toys. She prefers things slightly more expensive.” [cue laughter]. And if your four-legged furry companion is a golden retriever, chihuahua or dalmatian, keep a close eye on your smartphone or tablet. The aforementioned breeds are highly prone to chewing apart pricey devices—and not even saying sorry about it.


Lesson: Trust no one, especially your pet.

phone chew toy

5. Broken Engagement

Cell phones have developed the reputation of being an accessible, projectile object for expressing anger—in a relationship, while driving a car, on the freeway.


The “my girlfriend threw my phone against the wall” is a pretty typical, day-to-day story, but one customer’s story went beyond “phone hits wall.” At first, she was hesitant to share how her screen cracked. Nikki explained that she had to continue to inquire about how the incident occurred because of the policy clause “malicious intent,” which means if you willfully break your phone because you’re in a bad mood or received an upsetting text, PYB isn’t required to cover it. After prodding for more details, the caller finally opened up:


“My fiance dropped it down onto the freeway, and I had to run across the freeway to get it. Now he’s in jail. I don’t think we’re getting married anymore.”


From there she shared the entire demise of her relationship, including the time when he threw her TV under the train tracks. “It was nuts,” says Nikki.


Lesson: Throwing a TV under train tracks is a giant relationship red flag. Walk away before your phone takes a hit too.

iphone ran over by car

Stay tuned for Pt. 2 next week!


  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

The 6 Loudest College Football Stadiums


Michigan Stadium - the largest stadium in the NCAA

Sports and incoherent loud rambling are a big part of college life. I myself am one of those crazy ramblers.  I’ve been on a mission to visit as many college football stadiums as possible.  Right now I’ve been to 14 different stadiums. Here is my annual list of the most fearsome and electrifying college football stadiums that bring the noise.


6. Tiger Stadium (LSU)


Tiger Stadium - the sixth largest stdium in the NCAA

Tiger Stadium is home to the LSU Tigers and is the sixth-largest stadium in the NCAA and often referred to as “Death Valley” and “Deaf Valley” by many.  Why you ask?  Because you can count on either the LSU football team pummeling the opposing team or LSU fans screaming until your ears bleed.  If you have cochlear implants, I highly suggest you get them surgically removed before entering Tiger Stadium.


5. Kyle Field (Texas A&M)

kyle field taxes a&m

Kyle Field - the third largest stadium in the NCAA

Nobody does Saturday afternoon in the fall like the people in College Station, TX – home of the Texas A&M Aggies. Kyle Field is more than just a field; it is the third largest stadium in the NCAA.  Kyle Field is home of the 12th man – the fans! The fans support their team so much that they stand throughout the entire game, except when the opposing band plays at halftime or when their legs tire. Football in Texas brings joy to people of all ages unless you’re a fan of the Dallas Cowboys and the forever incompetent Jerry Jones.


4. Lane Stadium/Worsham Field (Virgina Tech)

lane stadium worsham field vtech

Lane Staduim - the 37th largest stadium in the NCAA

When it comes to home field advantage, no stadium can compare to Virginia Tech’s Lane Stadium. Located in Blacksburg, VA, the stadium can hold more than 11,000 screaming Virginia Tech engineers in the student section.  With that amount of berserk engineers, the collective cognitive capacity would be capable of mathematically solving why their team is so bad annually.  The stadium was once ranked No. 1 in home-field advantage by Rivals.com and No. 2 in ESPN’s “Top 10 Scariest Places to Play.”


3. Neyland Stadium (University of Tennessee)

neyland stadium tennessee vols

Neyland Stadium - the fifth largest stadium in the NCAA

Home of the Tennessee Vols, Neyland Stadium has a style of its own.  It is the fifth largest stadium in the NCAA. The checkerboard end zones will make you subconsciously want to eat Checkers while watching the game (Checkers marketing team – get on this). The crowd is known for constantly chanting throughout games; those who do not like catchphrases are often advised to stay away from the stadium. One nice attraction of the stadium is the the Tennessee River, where fans arrive by boat and tailgate hours before and after the game.  Then they will stumble back onto their boats and disappear into the night like Batman.


2. Notre Dame Stadium (Notre Dame)

notre dame stadium

Notre Dame Stadium - the eighteenth largest stadium in the NCAA

The Notre Dame Stadium was constructed in 1930 after coach Knute Rockne threatened to resign if his Fighting Irish didn’t get a stadium more befitting their national stature. As the eighteenth largest stadium in the NCAA, it is known for Hail Mary’s – the prayer and the play.  Jimmy Clausen GOAT.  Since 1964, the school has sold out every game but one. The only non-sellout over that time was a Thanksgiving Day game vs. Air Force in 1973 when students weren’t on campus.  Students are typically stoic like a monk asking for forgiveness, but when game time starts expect students to confess their desire to drop the hammer on their opponents like Pontius Pilate.  As a sign of their dedication, Notre Dame students also hold rousing pep rallies every Friday night because there is nothing else to do on campus.


1. Sanford Stadium (University of Georgia)


Sandford Stadium - the tenth largest stadium in the NCAA

Woof woof woof! Bulldogs fans are known to bark at opposing, mild-mannered fans who show up in hostile territory to support their team.  Arf arf arf! The barking begins well before kickoff and doesn’t stop until the opposing team has left with their spirits crushed – that’s the intimidation factor at Sanford Stadium, the tenth largest stadium in the NCAA.  There’s nothing more defeating than trying to escort your children back to your Dodge Caravan as grown men bark at you and your family.


Thanks for reading and safe travels if you decide to visit any of these stadiums!


Please subscribe to the blog if you like entertaining and insightful content :)


  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

It’s Hammer Time: Tablet Edition!

Tablets can be pretty sturdy but watch what happens when a child with MC Hammer strength plays with a tablet.  With our new protection plans, you can get unrivaled protection and savings.  Other protection plans can’t touch this!




  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

Taking a Phone Call – What Could Happen?

Some of the craziest things can happen when we least expect it.  One second everything is rainbows and butterflies, the next you can have your palm in your face.


In spirit of our new protection plans, see what happens here when Mom takes a phone call.




  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

Whoa! Protect Your Bubble Has New Protection Plans

Protect Your Bubble has released new protection plans that offer more convenience and value to you!  Now you are able to protect all your mobile & electronic devices as well as home appliances all under one plan.  The more you protect, the more you save.  Visit our protection plan page here to learn more.


Check out our comparison chart below for a clear picture of the value of our plans vs the other guys.


Protection Plans Comparison Chart




  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

The Essential Back To School Checklist

back-to-school header

It’s that time of the year, children are starting school soon. There is always a long list of items that must be purchased in preparation regardless of age. Beat back to school stress with this essential back to school checklist for all grades!


1. Backpack & Bagsnorthface backpack

Younger children prefer backpacks, if your children are a bit older – particularly in junior high or high school – they usually carry very heavy loads, so it’s ideal to spend a little extra on rugged, durable, chest strapped backpacks. College bound students usually prefer sling bags and North Face backpacks for their laptops and tablets.  North Face is the preferred choice for students who want to conform to societal norms.




2. Clothing

Be sure to buy shirts, pants, socks, and underclothing. Don’t forget to get new shoes too because your child’s feet are getting Shaq size. There are some students that require more than one pair, either for gym or athletic programs. You also want to have athletic or gym cloths if they’re required. These could include sweat suits, shorts, and t-shirts. Sweaters and lightweight jackets are usually needed for the cool early mornings, and heavier coats will be needed within a few months of school starting. Majority of schools have dress codes, so it’s a good idea to get a copy of that for reference before you go shopping for clothes.


3. School Suppliesti-83

This includes notebook paper, spiral notebooks, pens, pencils, folders, dividers and binders among other things. Most kids need all of these regardless of grade. Younger children might need art paper and older children might need a graph set, so the needs vary but the basics tend to stay the same. An oversized calculator is a great addition to the school supply checklist unless your kid is required to buy a scientific calculator.  TI-83’s are a must in more advanced math classes.


4. Schedule Doctor and Dental Appointments

Many kids need certain immunizations before school starts. Athletes in middle and high school need a routine athletic checkup. Find out if the school would certain medical forms for your child’s doctor to sign. Your child’s school may or may not require a physical exam, but it is highly recommended that he/she gets one annually from infancy through the teen years. An updated health check is always a great way to start the school year. Don’t forget about the dentist too!

dentist back to school

bagged pizza5. Plans for Breakfast, Lunch, and Overall Nutrition

Plan meals ahead of time, and pack healthy lunches for your children to make sure that they are eating nutritious food, rather than snacks and soft drinks from the vending machine.  Cafeteria lunches can be a hit or miss so make sure you know the lunch schedule beforehand and plan accordingly. Every kid loves prepackaged bagged pizza! Try to promote an active lifestyle, rather than a sedentary one for your child, and make sure he/she is getting enough sleep. It’s also important to keep stocked up on healthy snacks for your kids to eat when school is out.



6. Family Calendar

Put up a family calendar on the fridge so everyone will see it regularly. It will help keep everyone up-to-date on each other’s appointments, classes, and events. Nobody will miss a rehearsal, baseball practice, or music lesson. Talk about “no child left behind!”


The school year can be a crazy time, but you can simplify the transition of going back to school by having a checklist of everything your child needs. Make this new school year awesome!



  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

Making The Most Of Your Late Summer Travel Plans

late summer travel

Feel like summer is slipping through your fingertips? It is not too late to salvage your summer. There is still time to plan a late summer vacation. Here are a few last minute tips to help you out.


Going Abroad

First and foremost, figure out if you will need a passport for your trip. Due to the recent regulation changes that have been implemented, as a traveler, you are required to have a passport to reenter the US from practically any country. This includes Canada and Mexico. Make sure you have a current updated passport. Otherwise you could end up in the hands of the Federales.


I just wanted some fish n chips


Comfort Is King

A second issue to consider is the end of summer weather. Plan and dress appropriately for the heat. Most travelers usually equate the end of summer with cooling temperatures. In the Northern Hemisphere, this is not true. August is one of the hottest months and September can bake you like a baguette as well. It is only towards the end of September that can you expect things to cool down. If you are spending your remaining summer vacation at the beach, it is important that you bring along the appropriate clothing, sunscreen, sunglasses, and head pieces. You wouldn’t want to end up getting sunburnt and looking like a lobster.

sunburnt lobster

The coolest lobster in the Pacific NorthWest


If you are flying, being comfortable on the plane should be your biggest priority. Make sure you try to travel as light as possible.  Struggling to put a 50lb luggage piece in the overhead bin is asking for a strained shoulder or mild concussion.  Sitting uncomfortably on a 5 hour flight is no fun if unless you are a glutton for punishment.  It is suggested that you dress in relaxed clothing like pajamas or a snuggie.  It is no longer cool to “dress to impress” on a flight.  The more you look like a bum, the better.


woman immodium ad

I should've taken that Imodium AD

Discounts Over Everything

If your wallet is light, try to look for discounted airfare online. Ticket prices can get super low towards the end of summer. According to the CEO of the airfare search engine FareCompare, Rick Seaney, “As kids start to go back to school, bookings start to drop down and airlines are forced to discount.”

tainted seat discount

The tainted seat discount was not worth it


High Thread Counts

Consider non-hotel lodging. With summer hotel occupancy numbers up almost everywhere, many travelers are turning to vacation rentals for last-minute deals. The strategy makes perfect sense as owners of apartments and villas that still have openings may be willing to negotiate prices. Search Airbnb for some killer deals.


Help yourself to the expired Wheaties in the cupboard


Whatever be the motive for your late summer travel, the very essence is the bonding among the members of the family. Never compare your destination with that of others. It does not matter if yours is a few miles away and theirs span an ocean. Make this summer travel a special one with warm memories. Good luck, and get moving – your vacation awaits!



  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email

The Latest iPhone 6 Rumors

iphone 6 concept

Over the last few months, rumors of the new iPhone 6 have been circulating as it nears its September launch date. According to a survey of 4,109 US consumers the iPhone 6 is the most anticipated Apple smartphone ever.



Along with a larger screen, the iPhone 6 is rumored to feature a durable sapphire display in at least some models, and may adopt slimmer bezels and a thinner chassis. The larger 5.5-inch iPhone 6 might also incorporate Optical Image Stabilization as a differentiating feature from the 4.7-inch iPhone 6.


According to Business Insider, of the many iPhone 6 prototypes Apple has made, one has a giant Retina+ IGZO display and a “new form factor with no home button. Gesture control is also possibly included.” The Retina+ Sharp IGZO display would have a 1080p Full HD resolution. A Full HD display for the iPhone 6 makes perfect sense, especially if it grows to a 4.7-inch screen as discussed, and the iPhablet will push things even further to preserve the Retina experience on a larger display.


iphone 6 retina concept

The most recent resolution rumors claim that Apple has been testing a pixel-tripling display which would have a resolution of 1704 x 960. The 4.7-inch iPhone 6 would have a pixel density of 416 ppi while the 5.5-inch model would have a density of 356 ppi.

Camera & Storage

The camera could get an upgrade to 13-megapixels, although not everyone agrees, with others indicating the existing 8-megapixel camera will see improvements. Analysts from Nomura Securities are also saying that the iPhone 6 will have better image stabilization. It is also possible that the larger iPhone 6 will be the only model with a 128GB storage capacity.

A8 Processor

The iPhone 5s incorporates a 64-bit A7 28-nanometer chip manufactured by Samsung. Apple’s iPhone 6 will reportedly utilize a 20-nanometer A8 chip from TSMC, which will be both smaller and more energy efficient. Samsung will continue to be involved in the production, however, helping to alleviate some of TSMC’s manufacturing load.


Earlier in the year, rumors pointed towards a quad-core 64-bit processor for the A8, but a July report suggested the A8 processor may in fact be dual-core with a frequency of 2.0 GHz or higher per core. The A8 may also be limited to 1GB of RAM, the same as the A7.

iOS 8


The iPhone 6 will come with iOS 8 installed, which Apple previewed in stage during the WWDC 2014 developer conference. It has revealed only a little about the software, which includes a new HealthKit app, more sharing options, tighter integration with OS X, and the introduction of widgets and third-party keyboard support.



Apple’s legacy is a long line of premium devices donning premium price tags and you can expect that trend to continue with the iPhone 6. One rumor goes as far as predicting that the because the newest smartphone is set to have a larger screen, new glass covering the front and possibly even a new, more impressive, material used in construction, Apple will hike up the price of the iPhone 6, possibly by as much as $100 (around £60, AU$110). The iPhone has never been a bloater, but rumors have spread the next generation may be much thinner than ever.

iphone 6 price


That’s about all we have for now. As it has done for the past two years, Apple will likely launch the iPhone 6 at an event in early September, shipping the device later in the month on a corresponding Friday approximately a week after the launch event.




  • Facebook
  • Twitter
  • Google Plus
  • LinkedIn
  • Pinterest
  • Email